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An Event For a
New Era of Cross-Sector Commerce →

A new era of connected commerce is here. The customer is everywhere, always on, always connected. The smartest businesses don’t just compete for attention - they collaborate to win it.

We're bringing together leaders from retail, media, fintech, travel, hospitality, and technology - all shaping how brands engage, convert, and retain today’s connected consumer.

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The speakers are confirmed. The agenda is live. The meetings are being booked.
Be in the room with the people, ideas and partnerships that could shape your next move.

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Sessions

Closed Door Think Tanks

1:1 Meetings

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2026 Speakers

We’ve built a powerhouse agenda around the people, partnerships and practical strategies redefining how brands compete for customer attention, loyalty and spend. Discover the people bringing their cross-sector experience and ideas to CustomerX.

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Explore the keynote sessions

See what happens when industries collide around the same customer, attention and spend. Copy what works. Find your partners. Sharpen how you compete.

Friday Night Is the New Mall: Owning the Night-In Economy

14 Oct 2026 09:30 - 10:30

Changemaker Theatre

Food, streaming, social and shopping now collide on the sofa. Who owns the night in, and how do you take a bigger share of it?
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Fireside Chat: Operating In An Always On Commerce Economy

14 Oct 2026 11:00 - 11:25

Changemaker Theatre

No one business owns the path from demand to doorstep. How to grow when your success depends on the partners around you.
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Building Customer Led Growth Across Commerce, Platforms and Service Providers

14 Oct 2026 11:00 - 11:20

Gateway Stage

What changes in teams and partner relationships when execution follows the customer, and how that shows up as measurable growth.
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How Top-Performing Consumer Brands Are Using Product Claims To Outpace The Competition In AI Search

14 Oct 2026 12:20 - 12:40

Changemaker Theatre

Billions now shop through ChatGPT and Gemini. The product claims and attributes that get your brand chosen over the competition.

Sponsored by:
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Working Together to Overcome the Pitfalls of Multi Touchpoint Transaction Competition

14 Oct 2026 12:20 - 12:40

Gateway Stage

Where purchases break across retail, travel and hospitality journeys, and how partners close the gaps together to protect conversion.

Sponsored by:
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Fireside Chat: The New Customer Journey: How Social and AI Are Reshaping Discovery, Decisions and Commerce

14 Oct 2026 13:45 - 14:05

Changemaker Theatre

How social and AI now steer discovery, decision and purchase, and connect sectors that never used to work together.
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The Retail Media Opportunity: Understanding Retail Media If You Are a Brand, Advertiser or a Retailer

14 Oct 2026 13:45 - 14:05

Gateway Stage

Retail media for brands, advertisers and retailers alike. Where the money sits and how to claim your share of it.
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Who Owns the Airport Customer

14 Oct 2026 15:50 - 16:35

Changemaker Theatre

A 90-minute window packed with intent and impulse. Transport, retail or platform: who owns the passenger, and who takes the spend?
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The Always-On Fan Economy

15 Oct 2026 09:30 - 10:30

Changemaker Theatre

Fans spend all week, not just on matchday. Turning fandom into continuous commerce across sport, media, retail and lifestyle.
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Fundamentals First: Building the Organisational Muscle for Always-On Commerce

15 Oct 2026 11:00 - 11:20

Changemaker Theatre

The organisational capabilities your teams need to compete when commerce never switches off.
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Breathing Life Into Journey Based Growth Across Connected Sectors

15 Oct 2026 11:00 - 11:20

Gateway Stage

How to rewire internal systems, marketing and service to grow inside customer journeys you share with other sectors.
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From Passive Scrollers to Active Buyers: How Sephora Bridges the “Experience Gap”

15 Oct 2026 12:25 - 12:45

Changemaker Theatre

How Sephora swapped static app content for video-led shopping that turns browsers into buyers.

Sponsored by:
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Bringing Cross-Industry Operational Decision-Making to Life

15 Oct 2026 12:25 - 12:45

Gateway Stage

How travel, hospitality, retail and mobility businesses act on live signals like location, weather and events with their data partners.
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Identity as Shared Commercial Infrastructure

15 Oct 2026 13:45 - 14:05

Changemaker Theatre

Identity is the backbone of every shared ecosystem and the new fight for control. Who governs it, and who captures the value?
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When Ocado Hooked up with Tesco to Link AI & Robotics to Better Customer Experiences

15 Oct 2026 14:00 - 14:20

Gateway Stage

What happens when AI and robotics meet the customer journey at scale, and what the partnership teaches everyone else.
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1 of 15

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Deep dive with our Think Tanks

Closed-door discussions built around the challenges that need more than a 30-minute panel. Bring your challenge to the table; leave with a set of clear options and strategic next steps. Sessions limited to 40 seats - apply to attend today.

The Commerce Media Think Tank

Monetise attention without losing the customer. Retailers, media networks, brands and agencies work through the trade-offs behind next year's growth numbers.

Day 1 - Wed 14 Oct

10:00 | The Long Tail: How can RMNs tap into SMB and Challenger Brands
11:00 | Commerce Media Structures: The Good, Bad and the Ugly
12:00 | The Consumer Behaviour Reset

Day 2 - Thurs 15 Oct

10:00 | How AI is Reshaping Retail Media from the Inside Out
11:00 | In-Store Retail Media: Underinvested, Underloved, Undervalued
12:00 | Joined-Up Media Planning: Stop Selling Channels. Start Planning Campaigns

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The CommerceAI Think Tank

Where AI creates measurable advantage, and where it adds risk. From AI-led discovery and real-time decisioning to governance and the business models of 2030.

Day 1 - Wed 14 Oct

10:00 | The AI-Empowered Customer
11:00 | AI in Commercial Teams
12:00 | AI for Operational Advantage

Day 2 - Thurs 15 Oct

10:00 | AI and Business Model Reinvention
11:00 | Navigating AI Risk, Trust, and Governance
12:00 | Commerce 2030: What the Trailblazers are Betting On

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The Marketplaces Think Tank

Scale through marketplaces without diluting your brand. How to grow, stand out and diversify beyond the dominant platforms.

Day 1 - Wed 14 Oct

14:00 | Unlocking the Power of Marketplaces for Growth
14:50 | Standing out in the Marketplace Battleground to Avoid Brand Dilution and Increase Customer Loyalty
15:40 | Beyond Amazon - Diversification, Risk, and the Next Wave of Marketplaces

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Confirmed organisations in the rooms include

Tesco
Unilever
TikTok
Monzo
Mars
John Lewis Partnership
Kingfisher
Zalando
Superdrug
Channel 4
Aviva
HSBC
easyJet
Reckitt
Pandora
ClearBank
Carlsberg
Decathlon
JD Sports
Temu
Holiday Extras
IKEA
British Gas
Auto Trader
Third Space

Get your ticket today and join them

The Experience

CustomerX isn’t another retail or marketing show - it’s the first event built for the new challenge in commerce.
How to grow your share of the customer’s cross-sector spend.

Learn what’s next. Meet who matters. Build what’s coming.

The Agenda

From cross-sector collisions, to tactical blueprints. Discover the strategies, insights and playbooks driving the next decade of customer-centric growth.

See The Agenda

Hosted Meetings

Guaranteed meetings with qualified buyers - targeted, times, and professionally arranged on your behalf.

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The Show Floor

Get closer to the products, services and emerging startups built for cross-sector growth.

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Built for doing better business

1
Hear it on stage

Hear from the brands who've taken ideas across industries and turned them into growth.
View the programme
2
Test it in a Think Tank

Closed-door rooms for senior leaders. Bring the challenge, leave with options.
Explore the Think Tanks
3
Find the tech to deliver it

Meet the technology partners behind cross-sector growth, from AI and data to retail media and payments.
Meet the technology partners
4
Act on it in 1:1 meetings

Pre-booked meetings with the partners and peers who can help you move faster.
See hosted meetings

Like what you’ve seen?

Join CustomerX for two days of insight, connections and experiences. Leave with fresh thinking, practical ideas and connections that can move your business forward.

EXPLORE THE AGENDA

"I don't see where we sell to be either within four walls or a digital platform. The reality is consumers may discover a brand or product on social media or in a store. There's so many entry points. How do you make sure that you retain them through the journey?"

Stéphane de La Faverie

CEO | Estee Lauder

"I think every organisation needs to think about a new way of connecting to the new generation of customers."

Mohsen Ghasempour

Group AI Director | Kingfisher

"A fantastic day, perfectly balanced between innovation, insight, and meaningful connections. The RetailX roundtables stood out, delivering highly relevant content and sparking great conversations."

Maryke Botha

B2B Technology Marketing | Epsilon

"RetailX events have been consistent in providing relevant content and networking opportunities to the retail industry. It's the right size event with specific tracks for the right job titles to bring real value to retailers, brands and tech solutions."

Aedeen Mageean

Senior Retail Media Marketing Manager | Mirakl

Grow your share of the customer’s cross-sector spend

Grow your share of the customer’s cross-sector spend

An Event For a New Era of Cross-Sector Commerce →

2026 Speakers

Explore the keynote sessions

Friday Night Is the New Mall: Owning the Night-In Economy

Fireside Chat: Operating In An Always On Commerce Economy

Building Customer Led Growth Across Commerce, Platforms and Service Providers

How Top-Performing Consumer Brands Are Using Product Claims To Outpace The Competition In AI Search

Working Together to Overcome the Pitfalls of Multi Touchpoint Transaction Competition

Fireside Chat: The New Customer Journey: How Social and AI Are Reshaping Discovery, Decisions and Commerce

The Retail Media Opportunity: Understanding Retail Media If You Are a Brand, Advertiser or a Retailer

Who Owns the Airport Customer

The Always-On Fan Economy

Fundamentals First: Building the Organisational Muscle for Always-On Commerce

Breathing Life Into Journey Based Growth Across Connected Sectors

From Passive Scrollers to Active Buyers: How Sephora Bridges the “Experience Gap”

Bringing Cross-Industry Operational Decision-Making to Life

Identity as Shared Commercial Infrastructure

When Ocado Hooked up with Tesco to Link AI & Robotics to Better Customer Experiences

Deep dive with our Think Tanks

The Commerce Media Think Tank

The CommerceAI Think Tank

The Marketplaces Think Tank

The Experience

CustomerX isn’t another retail or marketing show - it’s the first event built for the new challenge in commerce. How to grow your share of the customer’s cross-sector spend. Learn what’s next. Meet who matters. Build what’s coming.

The Agenda

Hosted Meetings

The Show Floor

Built for doing better business

Hear it on stage

Test it in a Think Tank

Find the tech to deliver it

Act on it in 1:1 meetings

Like what you’ve seen?

Quick Links

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An Event For a
New Era of Cross-Sector Commerce →

CustomerX isn’t another retail or marketing show - it’s the first event built for the new challenge in commerce.
How to grow your share of the customer’s cross-sector spend.

Learn what’s next. Meet who matters. Build what’s coming.