A New Event
For a New Era of Commerce →

The Customer is at the Centre of Every Growth Strategy...
But the Rules of the Game are Changing 

Industry boundaries are collapsing

Digital, physical, and social touchpoints are converging

AI is accelerating disruption at unprecedented speed

Today, it’s not just about what you sell, but how you fit into the story of your customers' life - her time, his habits, their aspirations.

One customer, one seamless conversation.

 

Today’s customer doesn’t think in categories. She expects every brand, service, and platform to know her and deliver consistently, instantly, and intuitively. Every industry - from retail, brands, marketplaces, travel, leisure, finance, media and tech - now competes for the same wallet, the same attention, the same moment. And every connection - from transaction to interaction - shapes her loyalty and lifetime value.

At CustomerX, we’re bringing together the industries that serve her to learn how to understand, engage, and retain her across every touchpoint.

CustomerX sponsors

Exhibit and Sponsor

CustomerX is built around commercial intent. Every meeting, connection, and content moment is engineered to drive business outcomes. Get involved today.

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CustomerX Audience Member

Attend

Commercial collaboration is changing how we operate. No single business owns the customer. It's time to leave the fragmented systems behind, learn from the best, and shape how we create, capture, and share customer value.

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CustomerX Content Viewer

Why CustomerX?

It's the first event to recognise that the silos are outdated. This isn't retail-tech or marketing-only. This is where every industry that serves the customer comes together to share ideas and create new growth.  The smartest businesses don’t just compete for attention - they collaborate to win it

About (opens in a new tab)

"I think every organisation needs to think about a new way of connecting to the new generation of customers."
Group AI Director |  Kingfisher

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